Why does my film appear jerky? When you click on a movie it starts to download to your computer. It will begin to play before the whole file has downloaded but may appear jerky during this buffering process. Once the complete file is downloaded (after the movie has played through once) you can click ‘play’ again and it should play perfectly. I fast forwarded/rewound my film and now the picture is stuck?

This is a problem with certain older versions of Windows Media Player. It is usually resolved by clicking on the movie screen, as this seems to 'unfreeze' the picture. We recommend you upgrade to the latest version.